C3000 Ooma phone service keeps disconnecting

Question

Ooma customer service said the disconnecting&nbsp; issue is the Netgear C3000 denied ports .How can I fix this?The issue seems to have happened more in last 6 months .Have done resets but still disconnects.I've had the C3000 for a couple years.

plemans · Answer

do any other devices have issues?What actual problem are you running into?How did they determine it was the router causing the issue?

Kingquake · Answer

Hi plemans,Just have Ooma and a laptop connected to the C3000.No issues with laptop .Comcast is service provider.Ooma had me run a diagnostic report and it showed about 30 denied ports and I was told to contact Netgear.

plemans · Answer

some ooma's have an their own integrated dhcp server.&nbsp;Have you tried putting the ooma's IP address into the netgears DMZ

Kingquake · Answer

Your solution is probably beyond my computer skills. I had to look up dhcp and DMZ..Do I need to download the Nighthawk app to add The Ooma address?Thanks

plemans · Answer

its fairly simple to do. you can do it through the browser.&nbsp;Here's the guilde.&nbsp;How do I set up a default DMZ server on my NETGEAR router? | Answer | NETGEAR Support

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C3000 Ooma phone service keeps disconnecting

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