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Forum Discussion

vikashummer's avatar
vikashummer
Aspirant
Jul 19, 2021

C6220 Router Modem having issues with allowing new devices to connect

When a newe user/device tries to connect to the WIFI, they get an error saying that the password is incorrect with several attempts. Very frustrating issue. Need to fix this.

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Is it incorrect? 

    Have you went in and changed the ssid/password? 

    make sure to avoid special characters/spaces. 

    • vikashummer's avatar
      vikashummer
      Aspirant

      Yes, i havent changed anything i verified on the console side. I have numbers as password, but i dont see that being an issue. i was initially able to gain access.

      • plemans's avatar
        plemans
        Guru - Experienced User

        Have you tried going in and changing it? 

        then on your devices "forgetting" the network and reconnecting with the new password/ssid?