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Forum Discussion
Can’t connect to original SSID after factory reset
Hi. All of a sudden I couldn’t connect to my 2.4 or 5G Wi-Fi signals. I ruled out my ISP and modem - they were fine. The router’s SSID’s were visible but ultimately couldn’t connect to them. I did a factory reset on the nighthawk router (R6700v2). I could connect again via the default SSID’s. I could connect after renaming the 5G SSID back to the one I had originally. But the moment I tried to change the name of the 2.4 SSID back to my original one, it makes it so I can no longer connect to both the 2.4 and 5G signals. I have to do a factory reset again to be able to connect at all. Note - I can change the name of the 2.4 SSID and still be able to connect. It’s only when I change the name back to the original one I had before all these problems is when I have connectivity problems. Any tips?
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What firmware are you running?
did you recently upgrade?
You can try downgrading a version and see if it helps
- After my original post, I just updated to firmware version V1.2.0.92_1.0.1 (before this point, it was saying I had the latest firmware). Problem is persisting, although I narrowed it down a bit. After a factory reset, here is the sequence of steps before I get stuck
1) change 5G SSID and password back to original - no problem
2) change 2.4 SSID to original leaving the passcode alone (keep the default password from factory reset). No problems.
3) change my 2.4 passcode to my original one - now can no long connect to both 2.4 or 5G signals. they are visible, just can’t connect. Only option from there is factory reset again.Have you tried a new device to connect to it?
