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Forum Discussion

SherryX's avatar
SherryX
Aspirant
Jan 19, 2022

Can’t find the router

I can’t find the router in my wifi list anymore after I power off/power on my AX4300. What to do?

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jan 20, 2022

    What router do you have? AX4300 is a speed. 

    What modem is it connected to? 

    What firmware is it running?

    What are the wifi led's on the router showing? 

    Did the wifi on/off button get hit? push and hold it for 2 seconds

    • SherryX's avatar
      SherryX
      Aspirant
      Jan 20, 2022

      Thanks for your reply.  I reset it.  It works now.  Just so strange, the wifi disappeared suddenly.  Before I reset my rounter, I saw a very strong new wifi in other names appeared in my wifi list. But my passport didn't work. Was my wifi been hacked at that time?  

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jan 20, 2022
        SherryX wrote:

        Thanks for your reply.  I reset it.  It works now. 

        Reset 0r restarted?

         

        First try to restart the router and your network.

         

        • Turn off and unplug modem (if there is one).
        • Turn off router and computers.
        • Plug in and turn on modem. Wait 2 minutes for it to connect.
        • Turn on the router and wait 2 minutes for it to connect.
        • Turn on computers and rest of network.