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McShan's avatar
McShan
Aspirant
Aug 07, 2017
Solved

cannot access router login to do update

When I go to router login, I cannot access it - Error message says I am not connected to my router's WiFi network. This makes no sense to me as I am using a hardwired PC to try to install updates. Have tried clearing browser cache and rebooting the router.

  • Thanks for the replies, I managed to fix the problem with my phone after a convoluted series of steps that I can't remember, then I was locked out of this community forum for some technical glitch type reason, so didn't bother to try and fix that til now, so thanks again.....

12 Replies

  • Hi McShan,

     

    Access the router via the IP address(192.168.1.1).

    • antinode's avatar
      antinode
      Guru

      > [...] This makes no sense to me [...]

         It makes no sense, period.  It seems designed to confuse.  What's
      true (and what the message never mentions) is that you're not using your
      Netgear router as your DNS server.

         The DNS server in a Netgear router is programmed to intercept a name
      like [www.]routerlogin.com, and return the LAN IP address of the router
      itself.  (Other stuff normally gets passed through to your ISP.)  This
      works as desired, IF you use the router as your DNS server.

         If you use any real-world DNS server, then you get directed to
      something like an Amazon Web Services rent-a-computer (currently:
      52.27.105.210, 54.201.206.72) whose Web server sends you that
      misleading, unhelpful error page.  Wired or wireless makes no
      difference.

      > Access the router via the IP address(192.168.1.1).

         That should work, unless someone has assigned a different address to
      the thing.

         If you want the [www.]routerlogin.com thing to work, then you need to
      use the router as your DNS server.  How you'd arrange that would depend
      on the (unspecified) device (and OS) where you're running that
      (unspecified) Web browser.

    • JanieKL's avatar
      JanieKL
      Aspirant

      I am not able to log in to 192.168.1.1 either.  I receive a box:  Authentication Required  http://192.168.1.1 requires a username and password.  Your connection to this site is not secure.  What is next step?

      • William10a's avatar
        William10a
        Master

        Have you tried a reset on the router and are you using Genie I have seen postings about Genie and router login issues before.

  • Thanks for the replies, I managed to fix the problem with my phone after a convoluted series of steps that I can't remember, then I was locked out of this community forum for some technical glitch type reason, so didn't bother to try and fix that til now, so thanks again.....