Cannot Reset Parental Filtering for Bose Soundtouch Speaker

Model R8000, Nighthawk X6, Firmware 1.0.3.4 (Genie tells me it's the latest version), just updated Genie software as well.

I have parental controls enabled, blocking most "time-wasters", so to speak.  Pandora is one of them.  The speaker has connected successfully to a Netgear AP (older model, I haven't enabled WiFi on my R8000 yet).  It connects just fine to the Internet.  When I globally disable parental controls, Pandora shows up as an available service in the Bose app.  When I re-enable parental controls, it disappears as Pandora is blocked.  When I try to set the Parental Controls on the Bose to something other than "Default", it won't change.  I can't set it to "None", "Low", "Minimal", or anything else.  Bypass is not a possibility as I cannot install Genie on the Bose speaker.

I contacted Bose support and figured out it was the parental controls that was blocking Pandora.  But now I can't reset the parental controls, so the issue is with the R8000.

Any suggestions on how to get the R8000 to change the parental controls on the Bose?  Thanks.

-matt