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bridamy's avatar
bridamy
Tutor
Jul 02, 2018
Solved

cant access router

hey all. 

 

I cant get access to my routers page because the security question answers im giving dont match what the router says are the right responses.  I know the correct answers but its coming back as wrong. I tried resetting the router but thats still not working either. I dont remember changing the username from admin or the password from password.

 

any info would be great because im lost here and i cant get the firmware updated to get my smart plugs to work without access.

 

 

Security
  • Blanca_O's avatar
    Blanca_O
    Jul 08, 2018

    Hi bridamy, 

     

    How long did you press the reset button? Press and hold the reset button on the back of the router until the power led starts blinking orange. You should notice a click by pressing the reset button.

     

    Regards, 
    Blanca 
    Community Team

11 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 02, 2018
    bridamy wrote:

     

    I cant get access to my routers page because the security question answers im giving dont match what the router says are the right responses. 

     

    What are you doing when this happens? How are you trying to get into the modem?

     

    Did you actually set up password recovery?

     

    There is a bug in some devices in Netgear's implementation of password recovery. You can get locked into a close loop.

     

    If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.

     

    If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

     

     

     

    • bridamy's avatar
      bridamy
      Tutor
      Jul 03, 2018
      I'm initially on the admin password screen for the router and when I cant input the right username and password it takes me to the security question screen. That when it asked me 2 questions that I know the answer to but it doesn't accept them.

      I tried the router reset on the back but the prompt still won't accept admin password as the login. is it all caps or a combination of the 2 or what. Also why didn't the reset work? lol this is making me mad