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Forum Discussion

stranghappening's avatar
Dec 21, 2016
Solved

Can't connect through switch

I have a witch that connects to one of the LAN port on the router and until a few days ago all devices on the switch was able to get a valid IP from the router. Now, none of my devices are able to connect. If I connect directly to the router on the LAN port, it works but as soon as I put the switch in and connect through the switch, I can't get a valid IP.  I tested the switch and it's working since I have other routers (ASUS & TP-Link) available for testing. I have reset the router but still has the same problem.

  • Thanks everyone for the reply. I have finally found the issue that was causing the problem. It seems that the Directv Whole-home connector was causing the problem. I had only been debugging the switch and router since all the symptoms were related to them. Not sure what update was pushed, but the problem resolved itself once I removed that from my LAN on the router. It doesn't make sense on why it would cause a problem.

     

    As for all the suggestions made by everyone, I did try all of them prior to posting even with powering each item in sequence (router, switch, computer).

4 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Did you also remove/restore power to the switch?

  • Basic switches are dumb Switch itself is gone bad or if it uses wall wart, it could've gone bad.

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      VE6CGX wrote:

      Basic switches are dumb.


      Sometimes "rebooting" the switch can help. Even a basic switch builds and maintains a switching table as it learns which mac addresses can be reached on each switch ports. They have no user interface controls, but that doesn't mean they are dumb.

       

      I don't think this switch has actually failed though, since it did work when the poster connected it to another router.

       

  • Thanks everyone for the reply. I have finally found the issue that was causing the problem. It seems that the Directv Whole-home connector was causing the problem. I had only been debugging the switch and router since all the symptoms were related to them. Not sure what update was pushed, but the problem resolved itself once I removed that from my LAN on the router. It doesn't make sense on why it would cause a problem.

     

    As for all the suggestions made by everyone, I did try all of them prior to posting even with powering each item in sequence (router, switch, computer).