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Mrcorvettegolfe's avatar
Mrcorvettegolfe
Aspirant
Mar 30, 2022

Can't connect to 5g

I can connect to my router netgear92 but I can't connect to 5G. This is with any device. On the Ipad it says "Can't obtain authorization" on other devices it just says can't connect.

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 30, 2022

    You have the r7000P?
    What firmware is on it? 
    What modem/gateway is it connected to? 

    have you checked your wireless password settings? 

    • Mrcorvettegolfe's avatar
      Mrcorvettegolfe
      Aspirant
      Apr 11, 2022

      You have the r7000P?  Yes it is.
      What firmware is on it?  V1.3.2.134-10.1.66
      What modem/gateway is it connected to? Arris TM1602 cable modem

      have you checked your wireless password settings? Yes it is the same as the 2gz.

      It does baffle me. I can't connect either IOs or android mobile devices.

      I have restarted both the modem and the router several times.

      • plemans's avatar
        plemans
        Guru - Experienced User
        Apr 11, 2022

        Have you tried a simple factory reset on the router and reinstall? 
        Push and hold reset for 7-15 seconds while powered on.