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Can't upload firmware file D7800-V1.0.1.56 over V1.0.1.28 - Firmware file is incorrect.
I've just downloaded the V1.0.1.56 zip file, extracted the image file and tried to install it, but get the firmware is incorrect error. This box is not yet connected to the Internet, so can't try that method, but downloaded from the support site via a Linux Mint 19.3 PC. I am in New Zealand.
Thanks for any tips.
An update. When I put the D7800 on the net, I tried checking for a firmware update via the admin interface. It said there was no update available. When I went to write that up last night I wanted to get the error message correct, so did it again and it found 56! I asked it to fetch and install that this morning when it was quiet and all went fine, so I'm now running the latest firmware. I've no idea why these problems occurred or why it suddenly started working, but problem solved. Thanks for everyone's input.
Cheers.
9 Replies
This is a modem router. The ISP is the one that updates firmware not end user.
Thanks, but this router wasn't supplied by an ISP. It was bought from a retail store.
> This is a modem router. [...]
True.
> [...] The ISP is the one that updates firmware not end user.
True for a cable-TV-type modem(+router), but not for a DSL
modem(+router). Like a D7800, for example. (As reading the D7800 User
Manual would reveal.)
Back to the real world...> Model: D7800|Nighthawk X4S - AC2600 WiFi VDSL/ADSL Modem Router
Is that accurate? Current firmware version?
> [...] extracted the image file [...]
Did you change its name? (I wouldn't.)
Netgear has issued some DSL devices with ISP-specific firmware
(identified by a suffix like "CH" or "SH" on what looks like a standard
firmware version, like "V1.0.3.6_1.0.63CH" or "V1.0.0.4SH"). Those
don't (easily) accept standard firmware.It's also possible that the firmware in your D7800 is corrupt, and so
it can't tell "correct" firmware from "incorrect" firmware.Possibly interesting:
https://community.netgear.com/t5/x/x/m-p/1543374
> [...] This box is not yet connected to the Internet, so can't try that
> method, [...]I wouldn't expect that to help, but I'd certainly run the experiment
if nothing else (easier) worked.
If you get desperate, then you might try using the TFTP recovery
procedure to cram a fresh firmware image down its throat. See, for
example:https://community.netgear.com/t5/x/x/m-p/1622096#M102004
Make sure that you have something appropriate to cram into your
gizmo.
antinode wrote:Is that accurate? Current firmware version?
Yes, V1.0.1.26 is the current version.
Did you change its name? (I wouldn't.)
No, just extracted file as is.
Netgear has issued some DSL devices with ISP-specific firmware
(identified by a suffix like "CH" or "SH" on what looks like a standard
firmware version, like "V1.0.3.6_1.0.63CH" or "V1.0.0.4SH"). Those
don't (easily) accept standard firmware.No suffix. The file name is D7800-V1.0.1.56.img
It's also possible that the firmware in your D7800 is corrupt, and so
it can't tell "correct" firmware from "incorrect" firmware.Possibly interesting:
https://community.netgear.com/t5/x/x/m-p/1543374
Hmm, might try that.
If you get desperate, then you might try using the TFTP recovery
procedure to cram a fresh firmware image down its throat. See, for
example:https://community.netgear.com/t5/x/x/m-p/1622096#M102004
Ok, thanks.
The jump to D7800-V1.0.1.56 from V1.0.1.28. Is quite a few versions.
In the past, for some hardware Netgear has created updates that won't jump too many versions, probably an earlier update has done some serious work on the firmware that breaks the update process on older firmware.
You could try installing an intermediate version, somewhere between the two extremes.
I have no idea if it will help, but it is worth giving it a shot.
You could also try a reset before you apply the new firmware.
TFTP could be a great way of breaking the thing permanently. Proceed with caution.
An update. When I put the D7800 on the net, I tried checking for a firmware update via the admin interface. It said there was no update available. When I went to write that up last night I wanted to get the error message correct, so did it again and it found 56! I asked it to fetch and install that this morning when it was quiet and all went fine, so I'm now running the latest firmware. I've no idea why these problems occurred or why it suddenly started working, but problem solved. Thanks for everyone's input.
Cheers.
