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Cell phones can't connect to internet after Nighthawk setup
2 cell phones in our house cannot connect to the internet after setting up Nighthawk. One phone is a Google Pixel and the other is a Samsung Galaxy.
What Nighthawk model are you referring too?
You gave us nothing to go off.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
There's a support site with access to manuals, firmware, install guides, etc.
Go to https://www.netgear.com/support/
Type in your model number and from there it'll take you to the above.
Its a great resource to start with.
10 Replies
What Nighthawk model are you referring too?
You gave us nothing to go off.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
There's a support site with access to manuals, firmware, install guides, etc.
Go to https://www.netgear.com/support/
Type in your model number and from there it'll take you to the above.
Its a great resource to start with.I already contacted support via email and the message said there might be a delay in their response, so I figured I would try the community group. Nighthawk AX6000 WiFi Mesh Extender (AX8, WiFi 6)
IvyGirl wrote:
Nighthawk AX6000 WiFi Mesh Extender (AX8, WiFi 6)
That's not a Netgear modem number.
AX6000 is not a reliable guide to model number. Many devices come with an AX tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
Look at the label on the device for the model number. Something like RAX80.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. Hard to tell without knowing the exact modem number, but that's probably here:
Nighthawk Routers with WiFi 6 (AX) - NETGEAR CommunitiesYou could also tell people what the modem/gateway is that sits between your Netgear "AX" and the Internet.
Details are the essence of troubleshooting.As FURRYe38 says, you haven't told us much.
For example, when you say "cannot connect to the internet" what happens when you try? Connect how? Any error messages?
What have you tried in your attempts to fix things?
You put its an extender? what actual model?
What method of setup did you use? WPS? The installation assistant?
What error do you get when you attempt to connect?
Thank you for everyone's input. I was able to speak directly with Netgear and they helped fix the problem through a remote session. They gave me a number for the Pro Support Team in the future.
