Our peloton recently stopped connecting to our orbi WiFi and we get an error “connected, no internet”. We have exhausted all troubleshooting through peloton support without success. Our old WiFi (pre-orbi) is still visible in available networks and is able to connect to our peloton but the whole reason for getting orbi is the signal is poor since the bike is on the third floor so we had installed a satellite next to the peloton. It had been working fine until a week ago. The peloton will also connect fine to a mobile hotspot. Any suggestions of what to try next?

What modem/gateway is the orbi connected to? With having 2 wifi's visible, it seems to imply you're cascading routers (routers connected to each other)It can create issues. https://kb.netgear.com/30186/What-is-Double-NAT so what is your full setup that you're using?

We have Orbi connected to our AT&T U-verse modem (model 5268AC FXN).

Is the orbi in access point mode? Or the orbi's IP address entered into the ATT routers DMZ?

what firmware is on the orbi? Does it matter if you shut off a satellite or 2? (checking the make sure the satellite connection is fine)

Connected, no internet | NETGEAR Communities

9 Replies

plemans
Guru - Experienced User
May 04, 2021
What modem/gateway is the orbi connected to?
With having 2 wifi's visible, it seems to imply you're cascading routers (routers connected to each other)
It can create issues.
https://kb.netgear.com/30186/What-is-Double-NAT

so what is your full setup that you're using?
- KShafe83
  Aspirant
  May 04, 2021
  We have Orbi connected to our AT&T U-verse modem (model 5268AC FXN).
  - plemans
    Guru - Experienced User
    May 04, 2021
    Is the orbi in access point mode?
    Or the orbi's IP address entered into the ATT routers DMZ?

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Connected, no internet