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"Connection has been reset" when trying to access router setup pages
When trying to access the router setup pages from my main PC, (Windows 10 64-bit with Anniversary update, wired) all it brings up is "The connection was reset", it won't even bring up the login box. It comes up so fast it's as if something is actively refusing the connection. Nothing has changed on the system other than the Windows 10 Anniversary update which I got very late (by choice), it's possible that's when it started.
It happens with Firefox, in safe mode, IE, Chrome, SeaMonkey and PaleMoon, just the message is slightly different between browsers. It happens whether I try through 192.168.1.1./start.htm, routerlogin.net/start.htm or routerlogin.com/start.htm. I can ping 192.168.1.1, no lost packets. I can ping the IPs to each computer on the network, no lost packets. There are no issues at any other websites, whether http or https. Modem is a Motorola MB7420 if that matters.
I can access the router setup pages perfectly through another PC with WinXP 32-bit (wired), and also through a laptop with Windows 10 64-bit Anniversary update (wifi). I haven't reset the router to default since I really think it's some setting on the main PC causing it since I can access the router setup from the other 2 machines just fine, but I'm at a loss what it could be at this point.
These are some of the things I've tried without any change (there's probably some steps I'm forgetting to list at this point):
Updated router firmware to v1.0.7.10_1.2.3
Rebooted router and modem and PC multiple times
Safe Mode with networking
Connected PC directly to router
Disabled Host file
Always on static IP and double checked that all entries were correct
Switched to obtain IP and DNS automatically
Disabled Windows Firewall and AV (Kaspersky)
Scanned for malware, nothing found
Flushed DNS
Changed DNS servers
IPv6 was always disabled, but tried enabling it
Cleared out browser caches
Reset Internet Options
Reinstalled LAN drivers
Removed RealTek network adapter and reinstalled hardware
Uninstalled and reinstalled Java
Any suggestions what else I can try to fix this?
Edit to add that I do not use a proxy.
First you must reset your router with the reset button on the back pressed in for about 10 seconds until the power light turns orange and starts to blink.
Second Kaspersky has been known to cause this problem. It must be uninstalled and reinstalled in order to get the login to the router back. Not sure about the procedure but searching this forum will show you other peoples solutions to this problem.
9 Replies
First you must reset your router with the reset button on the back pressed in for about 10 seconds until the power light turns orange and starts to blink.
Second Kaspersky has been known to cause this problem. It must be uninstalled and reinstalled in order to get the login to the router back. Not sure about the procedure but searching this forum will show you other peoples solutions to this problem.
Thank you! Uninstalling Kaspersky vs just disabling it actually solved the issue, I didn't have to resort to a factory reset of the router (I was certain it wasn't anything about the router anyway). What's odd though is that both PCs and the laptop also have Kaspersky installed, the same version in fact.
I'm hoping that the problem doesn't come back when I reinstall Kaspersky now. Is there a particular setting or a part of Kaspersky that is causing the issue?
Not sure about Kaspersky. I use Norton.
A reset is needed every time you change firmware. It needs to be done after the firmware change.
