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Enabling dynamic QOS on R7000P causes internet to disconnect
I've had this router for a month. For the most part, it works fine. But I've been noticing random lag spikes and disconnects while playing World of Warcraft (my wife gets them too, seemingly at rando...
FYI- I worked with a Netgear support tech last night and was able to get Dynamic QOS working on my R7000P.
I'll still need to do more testing to determine if this resolves the random disconnection issues in battle.net games, but at least Dynamic QOS is working now.
Here's the procedure we followed:
- Access Netgear Genie/router settings
- Open Dynamic QOS page under Basic Settings
- Check the "Activate Dynamic QOS" checkbox
- In the menu that appears, click "Speedtest" and let it finish
- Click "Update Now" for the Performance Optimization Database (mine did not find any updates, but it's worth checking)
- On the same page, click "Apply"
- The router will reboot. Allow the reboot to complete.
- After the reboot completes, you will still not have an internet connection. Return to the router settings and verify that Dynamic QOS is still enabled.
- Return to the main Router Settings page and click "Reboot" to reboot the router. (You may also be able to power cycle it with the physical button)
- WHILE THE ROUTER IS REBOOTING, power cycle your modem. (I just unplugged my Arris SB6183 for 10 seconds)
- Wait for the router and modem to finish rebooting and for the lights to stabilize.
- If the procedure worked, Dynamic QOS should still be enabled, and you should now have internet access
Hope this helps. Like I said, I'm not sure if this solves my other issue, but I'll update this post after I've had a few days to test it out.
Thanks to the Netgear support person, Eduard, for the assistance.
Good luck!
I have just installed a router and updated firmware and have the same issue: after enabling QoS (one of the features that sold me on this router), I get no internet connection (amber light). Looking forward to receiving help.
Hi jacobfeldman4,
If you disable QoS, will internet connection works again?
Did it happen after the update?
Reset and reconfigure the device.
Hi jacobfeldman4,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
I do not see any firmware update available. I have reset the advice. After doing so, turning on QoS still leads to no internet connection after the router is done rebooting. Turning off QoS and restarting the router again brings the internet connection back.
FYI- I worked with a Netgear support tech last night and was able to get Dynamic QOS working on my R7000P.
I'll still need to do more testing to determine if this resolves the random disconnection issues in battle.net games, but at least Dynamic QOS is working now.
Here's the procedure we followed:
- Access Netgear Genie/router settings
- Open Dynamic QOS page under Basic Settings
- Check the "Activate Dynamic QOS" checkbox
- In the menu that appears, click "Speedtest" and let it finish
- Click "Update Now" for the Performance Optimization Database (mine did not find any updates, but it's worth checking)
- On the same page, click "Apply"
- The router will reboot. Allow the reboot to complete.
- After the reboot completes, you will still not have an internet connection. Return to the router settings and verify that Dynamic QOS is still enabled.
- Return to the main Router Settings page and click "Reboot" to reboot the router. (You may also be able to power cycle it with the physical button)
- WHILE THE ROUTER IS REBOOTING, power cycle your modem. (I just unplugged my Arris SB6183 for 10 seconds)
- Wait for the router and modem to finish rebooting and for the lights to stabilize.
- If the procedure worked, Dynamic QOS should still be enabled, and you should now have internet access
Hope this helps. Like I said, I'm not sure if this solves my other issue, but I'll update this post after I've had a few days to test it out.
Thanks to the Netgear support person, Eduard, for the assistance.
Good luck!