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ExpressVPN on R7000 now I can´t access my router how to downgrad without access to web interface
I got ExpressVPN on R7000 now I can´t access my router how to downgrade without access to web interface. I use MACos.
Tried reset, I don´t know how tu upload old FW.
THX
4 Replies
> I got ExpressVPN on R7000 now I can't access my router [...]
"can't" is not a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.Presumably, ExpressVPN came with some helpful documentation. Are you
following any actual instructions?> [...] I don't know how tu upload old FW.
Presumably, the ExpressVPN documentation covers that, too.
antinode wrote:> I got ExpressVPN on R7000 now I can't access my router [...]
"can't" is not a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.
@antinode thank you for being so nice and requesting deeper information about my problem. Can´t means that router webpage interface is not opening, no answering, tried on Mozilla, Chrome and Safari. Routerlogin.net is not responding, 10.0.0.1 is not responding.Presumably, ExpressVPN came with some helpful documentation. Are you
following any actual instructions?Yes, I spoke with expressVPN support and they said that I´ll not be able to acccess my original router interface after I upload expressVPN FW. It didn´t say before uploading, I would think twice or do adjustment that I need.
> [...] I don't know how tu upload old FW.
Presumably, the ExpressVPN documentation covers that, too.
You are wrong, they are not covering this, because NetGear is not their brand, but sure that you know about it from NetGear documentation.
Being polite and helpfull is rewarding!
Best regards and still looking for help and advice
> [...] Routerlogin.net is not responding, [...]
Did you try "www.expressvpnrouter.com", as the ExpressVPN
documentation directs?
https://www.expressvpn.com/support/vpn-setup/app-for-routers-netgear/#setup> [...] 10.0.0.1 is not responding.
What led to expect the R7000/ExpressVPN to respond at that address?
To what is your R7000/ExpressVPN connected? Some kind of modem or
other?> [...] they said that I'll not be able to acccess my original router
> interface after I upload expressVPN FW. [...]Right. After installing the ExpressVPN firmware, you'd be acccessing
the ExpressVPN interface, not the original Netgear interface. (Perhaps
at a different IP address.)> You are wrong, they are not covering this, because NetGear is not their
> brand, but sure that you know about it from NetGear documentation.
It's a safe bet that one of us is wrong about that.https://www.expressvpn.com/support/troubleshooting/reset-original-firmware/
The hardware is from Netgear, but the ExpressVPN firmware is from
ExpressVPN, and you're dealing primarily with the firmware (whichever is
loaded at the moment).
greghorm wrote:
I got ExpressVPN on R7000 now I can´t access my router how to downgrade without access to web interface. I use MACos.
Tried reset, I don´t know how tu upload old FW.
With the exception of its gaming routers, which run DumaOS, Netgear does not support third party firmware. So you won't find many experts in ExpressVPN here.
You also lose any official support of you use third party firmware.
If you do want to see if this issue has come up here before, here is a good place to start:
Search - NETGEAR Communities – ExpressVPN
Maybe you tried that.
Whoever produced the firmware you use may have a community like this where you can get help.
Finally, you may be able to use something like TFTP to force the official firmware on to your R7000.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
