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Forum Discussion

Sim1979's avatar
Sim1979
Aspirant
Oct 10, 2017
Solved

Factory default issues

Wondering if anyone can share if they have had similar issues. When powering down and rebooting my router, it always defaults back to factory settings. Hoping anyone can give any insight or thoughts
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Oct 29, 2017

    Hi Sim1979,

     

    Just try to clear cache in one of your device. 

     

    Reflash the firmware as well.

11 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 16, 2017

    Hi Sim1979,

     

    1. What is the firmware version of the router?

    • Sim1979's avatar
      Sim1979
      Aspirant
      Oct 17, 2017

      Router Firmware Version
      V1.0.0.110

       

      Though it was occurring prior to me upgrading to this version

       

       

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Oct 18, 2017

      Hi Sim1979,

       

      Reset the router manually. Reconfigure and check again.

      • Sim1979's avatar
        Sim1979
        Aspirant
        Oct 19, 2017
        Used pin to reset to factory

        Configured password and security questions and checked internet connection .

        Powered down and back on

        Prompted to configure password/questions and check connection