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Forum Discussion

zipperhead's avatar
Mar 18, 2019
Solved

Fire Ware Update V1.0.4.28 for R9000 deleted configuration settings

I just updated to the latest firmware v1.0.4.28 for R9000 and it applied but deleted all my user settings including wifi information.  Why can't the update be applied without loosing my settings which requires me to set up the router from stratch or restore settings from a backup after initial setup like a new router.
  • I’m realizing there are multiple discussions going on this issue.  I posted this in one of the others:

    Here is what I did to experience and resolve the issue:

    Flashed from V1.0.4.26 to V1.0.4.28 Which started the settings not saved on restart issue.

    Flashed back to V1.0.4.26 but the settings not saved issue remained.

    Flashed again to V1.0.4.28 and the Settings not saved issue remained.

    Submitted an email via Netgear MySupport.

    Upon their recommendation I executed this 30 30 30 reset per this response from Netgear Support:

    1. You may try this link for the hard reset: https://www.lifewire.com/hard-reset-rule-for-routers-3971318
    2. Try to re install again the router and put the put the configured settings.
    3. Reboot device after.

     

    The 30 30 30 reset placed the router in the recovery mode with power light flashing. 

    I powered off and back on the router without flashing any firmware.

    My settings remained in tact and have with four additional power cycles using both the button and pulling power cord.

17 Replies

  • Welcome to Netgear Firmware. Garbage. Return if within  window. R7800 is a better opton.  

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    I fear that your router config will be gone after a cold or warm reboot, too - there were a few similar posts, users are challenged to run the initial config again.