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Forum Discussion

Mckammer's avatar
Mar 20, 2019
Solved

Firmware check error

When I try to update my router firmware, I get a “firmware check error”.  I tried rebooting, but I still get the message

  • Was trying to update via the app, but getting an error message. Had to use the directions for manual update and it worked. Still not sure why I got the error on the app, but will do manual updates from now on.

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Mckammer wrote:

    When I try to update my router firmware, I get a “firmware check error”.  I tried rebooting, but I still get the message


    You didn't put much info like model number. You can do a manual update to the firmware if its strictly a router.

    go to https://www.netgear.com/support/default.aspx

    put in your model number. It'll have the current firmware version as well as a section with manuals that can walk you through how to manually update the device. Give this a shot. 

      • antinode's avatar
        antinode
        Guru

        > When I try to update my router firmware, [...]

         

           "try" _how_, exactly?

         

        > [...] it is model R6400 router

         

           Which one?


        > [...] go to https://www.netgear.com/support/default.aspx

         

           Visit http://netgear.com/support , put in your (actual) model number,
        and look for Downloads.  (For older versions, under Firmware and
        Software Downloads, look for "View Previous Versions".)  Find the
        kit(s).  Download the kit(s) you want.  Read the "Release Notes" file
        for instructions.