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Forum Discussion

stefaanbolle's avatar
stefaanbolle
Guide
Dec 19, 2017
Solved

Firmware is invalid.

I cannot upload a new firmware or perform a web update.

I always receive Firmware is invalid (update via Genie) or This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product. (using FW upload). Anyone who can help me update my router. by the way I tried this using IE en Edgen on Win10 PC, Safari on Mac and Firefox and Chrome on Mac.

All resulting in the same issue.

I also performed several factory resets already.

very frustrating and very anoying.

Thanks for your help!

Firmware
Troubleshooting
  • stefaanbolle's avatar
    stefaanbolle
    Dec 24, 2017

    Hi,

    A TFTP firmware upgrade did the trick. I did not succeed with the instructions posted in your link to the Netgear kb, however I googled somewhat and found below tool which did the trick.

    Thanks!

     

    Netgerar firware recovery tool (all credits go to the creator!): https://github.com/jclehner/nmrpflash/releases

7 Replies

  • antinode's avatar
    antinode
    Guru
    Dec 19, 2017

    > I cannot upload a new firmware or perform a web update.

       "I cannot" is not a useful useful problem description.  It does not
    say what you did.  As usual, showing actual actions with their actual
    results (error messages, ...) can be more helpful than vague
    descriptions or interpretations.

    > [...] This firmware file is incorrect! [...]

       What, exactly, did you download?  Which "This firmware file" are you
    specifying?  Did you read the "Release Notes" which are provided with
    the firmware kit?

    • stefaanbolle's avatar
      stefaanbolle
      Guide
      Dec 20, 2017

      I just want to update my running firmware (V1.0.9.12_1.2.23) to the latest version (1.0.9.18_1.2.27) on my R7000. Quite a simple process normally and I have a lot of experience with routers and networks.

      However when updating by downloading the file from netgear and uploading it via the router update firmware screen I always receive the error This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product. Also with any other firmware version for the R7000.

      When trying to update via the link "A router firmware upgrade is available" I always get Firmware is Invalid

      I tried updating the router via Win10 and MAcbook systems with all available browsers on the market. I also performed factory restes before trying the update, but all resulting in above errors.

      So why is the router refusing the firmware that it self downloads or that you upload via a downloaded version from Netgear servers.

      My first thought was browser incompatibility, but I tried them all (all latest versions of the browsers mentioned above)

       

      • antinode's avatar
        antinode
        Guru
        Dec 20, 2017

        >    What, exactly, did you download?  Which "This firmware file" are you
        > specifying?  Did you read the "Release Notes" which are provided with
        > the firmware kit?

           All still mysteries.  These files have names, and "the file from
        netgear" conveys no useful information.

        > [...] why is the router refusing the firmware that it self downloads
        > or that you upload via a downloaded version from Netgear servers.

           Also still a mystery, but that may be because I still have no idea
        what you downloaded, or what you're trying to load into the router, or
        whether you're following the instructions which come in the firmware
        kit.

        > My first thought was browser incompatibility, [...]

           Browser incompatibility is unlikely to be the problem.