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bill7x's avatar
bill7x
Tutor
Jan 11, 2019
Solved

Firmware update on R7000P fails

I am trying to update my firmware on my R7000P from firmware 1.3.1.26 to 1.3.1.44_10.1.23 using the Nighthawk Netgear app on my iPhone 7. I go through thre process and the app says it's successfully updated. Then, it will tell me that I have new firmware available, as if it didn't take. Can you help?

 

the app is on my Apple 7, latest OS, at home.

 

thanks, B

  • Don't use Apps to update something critical and sensitive as the router firmware. Use a wired PC and go to http://192.168.1.1 then update the firmware in Advanced -> Administration

5 Replies

  • one thing I've noticed is that the router does not appear to actually reboot during the process. The apps says "rebooting your router," but the router lights remain on in the usual way and internet connection continues during this "reboot," suggesting it's not rebooting.

    • microchip8's avatar
      microchip8
      Master

      Don't use Apps to update something critical and sensitive as the router firmware. Use a wired PC and go to http://192.168.1.1 then update the firmware in Advanced -> Administration

      • bill7x's avatar
        bill7x
        Tutor

        Thank you for the suggestion. 
        If updating firmware via the app is a bad practice, as you contend, then why tf does Netgear suggest it?