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Hard wired windows 8.1 computer can't connect to internet through r6900 router- advice appreciated
I recently had to reset my modem and r6900 router. After a router factory reset I was able to connect the majority of my computers to the router and internet. It is using firmware V1.0.2.26_10.0.45. My windows 8.1 computer is showing in the router as connected but it will not connect to the internet and is not visible to other computers in the network (both wired and wireless). Other computers that connected without a problem are running windows 7, windows 10, and windows 11 some of these wireless and one of the windows 10 is wired. I am thinking this could be a windows 8 issue but don't know where to start and would appreciate any insight anyone might have. I have tried changing dns settings (to both automatic and static) with no luck.
Thanks in advance!
It turns out that the problem was hardware related after all. After I replaced the modem and router, AND bypassed the currently installed ethernet port with a usb-ethernet adapted I was able to get back on the internet using the ethernet connection. Thank you all so much for your help!!! The driver update suggestion got me thinking about the ethernet port which lead me to try and bypass the existing port which solved the problem. I definitely appreciate the suggestion! This problem lead me to upgrade my network hardware (router/modem) and scan all of my computers for viruses (some found and removed) so it all turned out well in the end. Thank you!
13 Replies
- Update- now another computer can't access internet. Also, the modem is a Arris surfboard sb8200. And the dns is set to automatic, ip also set to auto. The ISP is comcast with a cable connection. We are using CAT 6 and 7 cables. Thank you!
Do you have ipv6 enabled?
- Yes I have both ipv6 and iPad enabled. Thank you!
A couple of paths to investigate. Both have to do with the network and internet configuration of your computer.
Is the network you are connected to classified as a Public or Private network? If you are connected at home it should be private. I recall Microsoft has tweaked the terminology in this area over the past windows versions.
Is Network Discovery turned on for your computer? Under Advanced Sharing. See attached.
- Yes network is private. I checked and I have everything set as you suggested but no luck. Thanks for the suggestions!
Have you tried running the network troubleshooter in Windows?
It has become more useful over the years but I can't recall how well that works in Windows 8.
