NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

475's avatar
475
Aspirant
Dec 31, 2020

High ping spikes R7350

My computers have this random time and day of the week getting wifi ping spikes (up to 1000ms; not talking about gaming ping spikes, this is general packet ping) and packet loss. On my computer i found out the spatial stream speed went from 70mbps to as low as 6mbps when the ping spikes and packet loss happen. After it goes back to 70mbps but the ping spikes still exist (though its to 130ms or so). Funny thing is that my mobile wifi connections like smartphones has no problem using the internet.  Sometimes resetting my wifi adapter fixes the ping problem but other times it just resets the really low mbps to regular speeds. 



The firmware is 

V1.2.0.62_1.0.1

 

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jan 01, 2021

    1.What modem/gateway is it connected to? 

    2. the firmware you're on was the original release firmware. There's newer versions released. I'd recommend updating the router over a hardwired connection, factory reset it, and do a clean install (not from a backup configuration). 

    3. The devices that are having issues, are they hardwired? wireless? and if wireless, are they on the 2.4ghz or 5ghz? 

     

    find manuals, firmware, guides here: 

    Nighthawk R7350 | AC2400 Smart WiFi Router | NETGEAR Support

    • 475's avatar
      475
      Aspirant
      Jan 01, 2021

      It is connected to Arris modem by giggle fiber. Ill try updating the router. The computers are using wifi at 2.4ghz 

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jan 02, 2021

        Which arris modem?

        And switch the computers to the 5ghz if you're going to be on wireless. 2.4ghz is more sensitive to interference than 5ghz. its also much slower.