Internet connection stops working

Question

Hello&nbsp;Since 2 weeks i'm having problems with my router Nighthawk R7800.&nbsp; The internet connection stops and after a few seconds its working again.&nbsp; Sometimes 3 or 4 times in 5 minutes, sometimes the router works for 3 hours without stopping.&nbsp; I have software version V1.0.2.76.&nbsp; With the previous version I also had this problem.&nbsp;I bought this router in 2016.&nbsp; Has somebody else also this problem and can it be solved or do i have to buy a new one ?&nbsp;Thanks for the reply.Philip

Philipvdb · Answer

Hello&nbsp;Both wireless and wired drop. All the white lamps go out, the on/off lamp turns orange. After a few seconds it turns back on. &nbsp;It is connected to a bbox-modem from my proximus provider. I already did a factory reset, but problem stays. I already switched my Netgear router with my Asus router from location. So the cabling is not the problem. Is 4 years a normal life-time for a router?Philip

Philipvdb · Answer

Hello&nbsp;okay, i Will try tomorrow. I Will let you know of the problem is solved&nbsp;Thank you !!

Philipvdb · Answer

Hello&nbsp;It is now Sunday 14:22 and i still have had no problems with dropping the internet. As i said &nbsp;i went back to version 68. &nbsp;It is strange only you and i have this problem...&nbsp;Of course i already bought a new Asus router 🙄. I Will send &nbsp;it back.&nbsp;GrPhilip

plemans · Answer

Is it only wireless that drops or do both wired and wireless channels drop?

What modem is it connected to?

Have you tried a simple factory reset and clean install(not from backup)? If the firmware changed enough, maybe an old setting is causing issues.

plemans · Answer

I would try swapping firmware before calling it.&nbsp;I'd try installing veresiohn 1.0.2.68 of the firmware. Factory reset it and do a clean install

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Internet connection stops working

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