Hi,My trusted Nighthawk R8000 which I've been using for several years has started to play up recently. It is currently connected to a BT Openreach device with a BT Broadband Fiber 2 package. Issues I'm facing, the router shows a white light for the internet and all wifi bands are up and running however there is no internet access, i.e, loss of access to the internet (not the router). I have checked the router is on the latest firmware v1.0.4.76. Remdeial step taken: Reset the router settings and set it up from scratch - This did solve the problem for a few days but the problem has reappeared. Can someone advise on any alternative steps that I could take?

FURRYe38,Thanks for all your help so far! So... I reset the router.Downgraded to version V1.0.4.28_10.1.54. Reset the router again.Then did a clean set up. Fingers crossed for tomorrow.

Unfortunatley, the problem still persists. Internet seems to grind to a hault. Multiple issues with internet connectivity as appose to wifi connectivity.Last night out of desperation I've had to install the BT Smart Hub 2. Managed to give my PC a static IP and got the RDP working so all good for now.... but a shame that my faithful R8000 (have had it for 5yrs) is not compatible with my current set up :(

I'd ask the ISP to see if they notice anything in there logs during the time frames when this happens. Both wired and wireless devices fail to get internet when this happens? Has a factory reset and setup from scratch been performed since last update? Might try this and also power OFF both ISP modem/ONT for a good full minute or more then back ON. Complete the setup wizard on the router. Be sure your using good quality LAN cable between the modem/ONT and the router. CAT6 is recommended.

Hi FURRYe38,The ISP is no help because they don't support third party routers. I have a standalone PC connected using a LAN Cable (cat6) which also losses Internet access. This PC is one of the reasons I use the R8000 because I remotely access this device when working remotely and have RDS - Port Forwarding configured.My set up hasn't changed over the past 6 years the only thing that has is the ISP and most recently BT installed the ONT device when I signed up to them. The problem started occurring as soon as I started with BT (moved from Virgin Media).I've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem.

IF the problem started with the installation of the ONT on BT and it worked prior to this, the ISP needs to look into there signal line and check there logs for any odd issues seen on there line UP to and including the ONT. Has a factory reset been performed since the ONT was connected and setup from scratch? I'd power OFF the ONT for 1 minute as well then back ON. Complete the setup wizard. Don't enable Armor, Access Controls or Traffic Meter. Ensure Time is set correct and DST.

Internet drops on Nighthawk x6 R8000 (wifi is working)

16 Replies

FURRYe38
Guru - Experienced User
Dec 09, 2021
I'd ask the ISP to see if they notice anything in there logs during the time frames when this happens.

Both wired and wireless devices fail to get internet when this happens?

Has a factory reset and setup from scratch been performed since last update? Might try this and also power OFF both ISP modem/ONT for a good full minute or more then back ON. Complete the setup wizard on the router.

Be sure your using good quality LAN cable between the modem/ONT and the router. CAT6 is recommended.
- Ajaz
  Guide
  Dec 12, 2021
  Hi FURRYe38,
  The ISP is no help because they don't support third party routers. I have a standalone PC connected using a LAN Cable (cat6) which also losses Internet access. This PC is one of the reasons I use the R8000 because I remotely access this device when working remotely and have RDS - Port Forwarding configured.
  My set up hasn't changed over the past 6 years the only thing that has is the ISP and most recently BT installed the ONT device when I signed up to them. The problem started occurring as soon as I started with BT (moved from Virgin Media).
  
  I've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem.
  - FURRYe38
    Guru - Experienced User
    Dec 12, 2021
    IF the problem started with the installation of the ONT on BT and it worked prior to this, the ISP needs to look into there signal line and check there logs for any odd issues seen on there line UP to and including the ONT.
    
    Has a factory reset been performed since the ONT was connected and setup from scratch? I'd power OFF the ONT for 1 minute as well then back ON. Complete the setup wizard. Don't enable Armor, Access Controls or Traffic Meter. Ensure Time is set correct and DST.

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Internet drops on Nighthawk x6 R8000 (wifi is working)