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Internet light goes amber on R7000
The internet light will change from white to amber and I have no internet access through the router. This has happened 3 times. The 1st two times I had to do a hard reset though the hole in the back...
- Thanks Sir buzz and Dshed.
Will check the traffic control settings.
My modem is a Motorola 6141 which I will be changing to a Arris/Motorola 6183 when the modem is released for retail in a couple weeks.
The amber light thing came back 3 hours ago. This time I had to take the router totally out of the loop, do a hard re-set, let it set for an hour to get it going again.
I bought the R7000 through Dell using a couple of their discount coupons, about 6 months ago.so called them to get a good number for Netgear warranty and replacement.
Much to my surprise, even though it was past their normal 30 day replacement period, they are going to send me a new R7000 early next week.
I really like this router as I get range on the 2.4, 5.0 and AC bands I didn't think possible, but this amber light thing is getting very frustrating.
Hi Wayne,
I am also a Comcast customer, and I have experienced the issue with loss of Internet connectivity with the R7000. I reported the problem to Netgear support, but I haven't received a response. I also swapped out my router via the RMA process, but the replacement router with a significantly newer build date exhibits the same problem.
There was a thread reporting this problem a long time ago. If I recall correctly, the user that reported the problem was using the same cable modem that I use. It's an Arris model TM 722G voice and data modem. Prior to purchasing the R7000, I used the same Arris modem with routers from Cisco/Linksys and Asus, and I never had the Ethernet random disconnect problem with either of the previous routers. The issue may be specific to this combination of modem and router.
When I lose the Internet connection, the Internet LED goes amber and all connectivity between the modem and router is lost. Several reboots of both the modem and router and disconnecting/reconnecting the cable between them are sometimes needed in order to restore the connection.
In the old thread, at least one user said that Arris and Netgear were aware of the problem and that it should be fixed in a future firmware update, but I haven't heard anything firma as far as when or even if there will be a fix.
Thanks,
Dshed
I am also a Comcast customer, and I have experienced the issue with loss of Internet connectivity with the R7000. I reported the problem to Netgear support, but I haven't received a response. I also swapped out my router via the RMA process, but the replacement router with a significantly newer build date exhibits the same problem.
There was a thread reporting this problem a long time ago. If I recall correctly, the user that reported the problem was using the same cable modem that I use. It's an Arris model TM 722G voice and data modem. Prior to purchasing the R7000, I used the same Arris modem with routers from Cisco/Linksys and Asus, and I never had the Ethernet random disconnect problem with either of the previous routers. The issue may be specific to this combination of modem and router.
When I lose the Internet connection, the Internet LED goes amber and all connectivity between the modem and router is lost. Several reboots of both the modem and router and disconnecting/reconnecting the cable between them are sometimes needed in order to restore the connection.
In the old thread, at least one user said that Arris and Netgear were aware of the problem and that it should be fixed in a future firmware update, but I haven't heard anything firma as far as when or even if there will be a fix.
Thanks,
Dshed