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edwardstuff's avatar
edwardstuff
Follower
Dec 05, 2022

IPHONE 13 pro Max dropped call issue

Using Netgear X6 R8000

Netgear EX7700 extender

 

my iphone 7 never had a problem, always used Smart Connect

Now I always have Issues especially with sending pictures, take forever to send. Calls are always losing clients the ability to hear me, I can hear them though.

 

All my computers are wired.

 

HELP

Ed

 

 

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 05, 2022

    are you using icloud relay or private mac/ip address? 

    those can cause issues?

    if you unplug the extender, do you still have issues (trying to determine if extender issue or router issue)

    What firmware is on the router? 
    What modem/gateway is the router connected to?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 05, 2022

    What Firmware version is currently loaded on the router and extender?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the distance between the router and extender? 30 feet is beginning distance.

    What is the SQ feet size of the home? 

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?