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Forum Discussion

vinnyd51's avatar
Dec 17, 2021
Solved

Issues with R6700v3 router - "Hmmmm.....can't reach this page"

I posted an issue with this router about a month or so ago. It is in a second home and it seemed like every time we got there our internet was out. This began after the cable company installed a new modem. A few of you suggested resetting the router and updating the firmware to V1.0.4.106_10.0.80. I did both and we haven't had that problem since. Now, however, I have noticed that when I go to most sites I get a screen that says "Hmmmm...can't reach this page". Then, a few seconds later, the correct site comes up. This occurs whether I use Microsoft Edge or Google Chrome. Once again, the cable company tells me there must be a problem with the router. Any suggestions?

12 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

     

    Did this start happening after the FW udpate? If so, might go back to prior working version of FW. 

    • vinnyd51's avatar
      vinnyd51
      Tutor

      Thanks for the quick reply. The modem is an Arris model #TM2902A. This issue did start happening after the firmware update. I'm afraid to revert back to the previous firmware version so as not to have the original problem again of losing my internet connection periodically. I can live with this new issue if necessary.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Is IPv6 enabled or disabled under Advanced Tab/Advanced settings? 

         

        Can revert FW back if necessary. Some newer FW users have expressed seeing problems with across many router models. Some found gong back resolves there problems seen on newer FW.