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Forum Discussion

Kaveh300's avatar
Kaveh300
Aspirant
Aug 23, 2015
Solved

Laptop doesn't see external HDD on R8000

I have an external Hard Drive Connected to my R8000 for the shared drive capability. I have my Desktop and my Laptop that use the drive, I upgraded both to Windows 10. Now my Laptop doesn't see the Hard Drive. I checked my Desktop and its still there and I can access it there, but on my laptop when I'm home, it doesn't see it. The only wayto access my hard drive from my laptop is to FTP into it, I tried disabling the firewall on my laptop but it didn't work. Is there a setting on my laptop I need to change on my laptop to get it working?

Troubleshooting
  • JamesGL's avatar
    JamesGL
    Aug 28, 2015

    Kaveh300,

     

    This is isolated as OS problem. Please try the following.

     

    1. Disable antivirus and firewall. If it will not work proceed to 2.

    2. Check if "Client for Microsoft Network" is enabled. If it is not then check no. 3.

    3. Check for the "MICROSOFT 6to4 ADAPTER"

    • Go to Control Panel
    • Device manager
    • Highlight Network Adapters
    • Click View
    • In the expanded view you will see a long list of numbered "MICROSOFT 6to4 ADAPTER". Right click and select "DELETE" until only one item remains.

    Regards,

     

    JamesGL

    Community Team

     

4 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Aug 27, 2015

    Hi Kaveh300,

     

    Welcome to Community!

     

    Please try to access the readyshare via the windows explorer. Open a folder or windows explorer then type on the address bar \\readyshare or the IP address of the router e.g. \\192.168.1.1 and check if you can access it. If yes, you may need to mount the drive again using the windows explorer so that it will appear again in your laptop.

     

    Regards,

     

    JamesGL

    Community Team

  • Kaveh300's avatar
    Kaveh300
    Aspirant
    Aug 27, 2015

    I'm able to connect to the router, but when I put the readyshare address it says windows cannot access with an errorr code 0x80070035. I should add that I am able to access the HDD with my desktop, but the laptop can't access it.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Aug 28, 2015

      Kaveh300,

       

      This is isolated as OS problem. Please try the following.

       

      1. Disable antivirus and firewall. If it will not work proceed to 2.

      2. Check if "Client for Microsoft Network" is enabled. If it is not then check no. 3.

      3. Check for the "MICROSOFT 6to4 ADAPTER"

      • Go to Control Panel
      • Device manager
      • Highlight Network Adapters
      • Click View
      • In the expanded view you will see a long list of numbered "MICROSOFT 6to4 ADAPTER". Right click and select "DELETE" until only one item remains.

      Regards,

       

      JamesGL

      Community Team