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markyac's avatar
markyac
Aspirant
May 19, 2020
Solved

Lost WIFI on R6900v2

Hi all,

 

WIFI was working fine and in the last hour or so, just stopped.  Model R6900v2.   I have powered OFF/ON both Modem and Router several times.  I can log in via routerlogin.net if that helps.

 

Lights are now as follows:

 

Power - Steady White

Internet - Flashing White

2.4 - OFF

5 - OFF

Guest - OFF

USB - OFF

1 - Flashing White

2 - OFF

3 - OFF

4 - Steady Amber

 

Any ideas?  Internet via cable from Router to Modem works fine.  Internet is fine.  Help?!  :)

  • michaelkenward's avatar
    michaelkenward
    May 20, 2020
    markyac wrote:

    You seem nice.

    Sorry about that.

     

    When you did the power cycling did you do it in the right order?

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it connect.
    • Turn on computers and rest of network.

     

    If you visit the support pages:

    Support | NETGEAR

    you can feed in your model number and find the documentation for your hardware.

    Check the section that deals with troubleshooting with the LEDs.

     

     

6 Replies

  • antinode's avatar
    antinode
    Guru
    May 20, 2020

    > 2.4 - OFF
    > 5 - OFF

     

       Might be a hint.

     

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual (at least).  Read.  Look for the
    LED descriptions and "Troubleshoot".  Pay particular attention to the
    "WiFi On/Off button with LED".  Did you press it?  (Further reading
    might be helpful, too.)

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        May 20, 2020
        markyac wrote:

        You seem nice.

        Sorry about that.

         

        When you did the power cycling did you do it in the right order?

        Be sure to restart your network in this sequence:

        • Turn off and unplug modem.
        • Turn off router and computers.
        • Plug in and turn on modem. Wait 2 minutes for it to connect.
        • Turn on the router and wait 2 minutes for it connect.
        • Turn on computers and rest of network.

         

        If you visit the support pages:

        Support | NETGEAR

        you can feed in your model number and find the documentation for your hardware.

        Check the section that deals with troubleshooting with the LEDs.