NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear R7000 isn't up to speed on a gigabit connection through CM1000 modem
Hi,
I recently got a Netgear CM1000 modem on my gigabit Xfinity connection. When I hook my laptop up to the modem directly I am getting close to a gigabit connection, at least above 900 Mbps consistently. But when I hook up (ethernet) through my R7000 with fully upgraded stock firmware I'm still just getting around 200 Mbps which is the speed I used to have before my connection was upgraded. What could the reason be for me not getting any speed increase when connecting through the router? As far as I can see the the router should be able to handle the speed.
I have figured this out. I have been measuring the speed uing the Netgear UP app on my phone. Turns out the app doesn't measure speed correctly. I kept getting 2 - 300 Mbps. I finally hooked up the old fashioned way to the router and got 950 Mbps! So the problem is the UP app which clearly is buggy as far as speed goes. I will report that problem separately.
5 Replies
Is QoS turned on? You don't need it at that speed.
Other things that people have tried to fix this issue with various devices:
- Check that you have the latest firmware for your device
- Try a factory reset, especially if you have new firmware
- Ensure that the cable from the router to the modem is up to the job
- Check that you have the right internet settings for your ISP (especially MTU)
- Turn off the Traffic Meter
That's generic stuff picked up from earlier conversations.
michaelkenward wrote:Is QoS turned on? You don't need it at that speed.
Other things that people have tried to fix this issue with various devices:
- Check that you have the latest firmware for your device
- Try a factory reset, especially if you have new firmware
- Ensure that the cable from the router to the modem is up to the job
- Check that you have the right internet settings for your ISP (especially MTU)
- Turn off the Traffic Meter
That's generic stuff picked up from earlier conversations.
Thanks,
I have now been able to factory reset the R7000 and test the speed on my gigabit connection. I am only getting around 200 Mbps right after the factory reset. Everything I can disable is turned off. When I hook up to the modem, a Netgear CM1000 I get 950 Mbps, so I am not getting even close to the gigabit speed from my modem. I have tried with different cables including the one that comes with the modem and also different computers. My ISP is Comcast (Xfinity).
Some results:
Speedtest with the UP app after a factory reset.
Speedtest connected to the CM1000
I do not know what to do about this. I am not paying for my gigabit connection and it's delivered from the CM1000 modem, but the R7000 never gets above 300 Mbps regardless of settings and not even right after a factory reset.I have figured this out. I have been measuring the speed uing the Netgear UP app on my phone. Turns out the app doesn't measure speed correctly. I kept getting 2 - 300 Mbps. I finally hooked up the old fashioned way to the router and got 950 Mbps! So the problem is the UP app which clearly is buggy as far as speed goes. I will report that problem separately.
Hi,
I will go through these procedures. One thing I have noticed though is that Circle parental controls cuts off 100 Mbps of speed, but I can live with that if I otherwise get closer to the gigabit connection speed.
