Netgear r7000(AC1900) keeps dropping connection when i download

Question

Netgear r7000(AC1900) keeps dropping connection when i download, the whole houses internet disconnects for few minutes and router reboots by itself. i tried to downgrade upgrade my firmware to .34 or .64, or the latest one, none of them worked, still dropping connection, please help!

plemans · Answer

What actual firmware version are you on?

what modem/gateway is it connected to?

Are you on wireless or wired when you're having issues?

is it only when 1 device downloads? or when all devices do it?

yabuduwa · Answer

V1.0.9.42_10.2.44 It is connected to the wall.I have issue with both wired or wireless, all devices do it, it will only let the internet download few minutes before disconnecting the whole house.

plemans · Answer

what modem/gateway is it connected to?

yabuduwa · Answer

It is not connect to a modem or gateway, i connect the internet wire from wall to router directly.

yabuduwa · Answer

And when I download something now, I have to keep the download speed lower than 2000kb/s, by doing this I won’t lose my connection, but any higher download speed would disconnect the whole house and router reboots

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Netgear r7000(AC1900) keeps dropping connection when i download

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