NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear R7500 & R7500v2 need updated SSL Key in a firmware update
No this is not a "feature request" posting, but another highlight of Netgear not being ontop of their own "active" (not EOL) product line. The original Netgear R7500 and the revision R7500v2 need...
Per engineering, just update the QoS database and there's no need for any FW update to correct the SSL key.
Can you guys confirm?
Is there any update on this? The Streamboost feature was by far the top reason I purchased this router. I can overlook the numerous other problems with the router if this could get resolved. I understand that most of the issues simply can't be fixed, but this one thing doesn't seem like such a hurdle. Can Netgear just throw us a bone on this one, please? I'm close to going with another Streamboost-featuring manufacturer just to get Streamboost data that's not a year out of date. It seems like Netgear had thrown the baby out with the bath water with this series of routers. Their decision, I guess, but my credit card company didn't throw out the $250 I invested in this thing. I mean, I get it. This thing is a lemon. But at least fix the stuff that can be fixed. Don't just leave us stranded. We're still here. Thanks.
At first I was told: “Based from our engineers response, they have decided to discontinue creating any future updates for the 2 model numbers (R7500v1 and v2).” What?? The v2 just started shipping to retailers in October 2015!!
Then a week later I was told: “It seems that we have a beta firmware that you could try.”
I followed up on where things… and nothing. For this QoS issue I reported basically all Netgear engineering has to do is get the new SSL key from Qualcomm and compile the firmware for release. Nothing else has to change for this issue. It should take no more than 20 minutes for a semi-incompetent low-level engineer to do. A 20 minute task takes 2 week for the Netgear engineers apparently??? Maybe they should have their engineering teams working here in North America instead of over in China? I know a number of capable people they could hire.
That's a disturbing and ridiculous response. I can let the cessation of the v1 support slide, but, like you said, the v2 just released not long ago. Unbelievable. I actually had a positive experience with Netgear tech support when my first 7500 bricked. She was knowledgeable, easy to understand, and I had a replacement router in the mail either next day or second day. What you've been told is too much, however. I will cut my losses and look for another router that is actually supported and updated as promised. This was first Netgear product. It will also be my last.
Per engineering, just update the QoS database and there's no need for any FW update to correct the SSL key.
Can you guys confirm?
It took about a month by, it actually got done for once.
The QoS database is now up-to-date with version v3.0302.cloud-g8 (dated March 2, 2016) on my the two R7500v2 I have. Lets just hope Netgear stays on the ball with these Streamboost QoS updates from now on (as they were not). They usually get updated at least once every quarter if I am not mistaken by Qualcomm.