Hi, This is driving my crazy. I spent several hours googling and trying to figure out why my $219 Netgear router R7000 is not allowing my to enter my ISP smtp address. It keeps telling me "Invalid SMTP address" when I try to setup email log using mail.consolidated.net smtp. Please help me. I don't want to return this router! Thanks

It looks like you need to swap the two lines where you have specified the mail server and the email address to send to.You have this:modster@consolidated.netmail.consolidated.netIt should be this:mail.consolidated.netmodster@consolidated.net

Netgear Router R7000 - Invalid SMTP Address

7 Replies

ElaineM
NETGEAR Employee Retired
Apr 14, 2016
Hi modster

Welcome to the community!

What's the firmware version installed on your router?

Have you tried doing a factory reset?
I tried making up an email address from consolidated.net and input the outgoing mail server and it did save it.

Can you post a screenshot too?
- modster
  Aspirant
  Apr 15, 2016
  Elaine,
  
  My router's firmware is Firmware Version V1.0.4.30_1.1.67
  
  I have not tried to do a reset. I will try it and let you know.
  
  I will also provide a screen shot if it doesn't work.
  
  Thanks
- modster
  Aspirant
  Apr 15, 2016
  Elaine,
  
  I have done factory reset on my router but still not able to set up email log. Still getting the invalid SMTP address.
  
  I know that mail.consolidated.net is a valid SMTP address because I am using it all over the place. Plus in my other non-netgear routers.
  
  This is getting frustrating....
  
  I have attached a screen shot per your request.
  
  Please help me.
  - Retired_Member
    Apr 15, 2016
    
    use port 587
TheEther
Guru
Apr 15, 2016
It looks like you need to swap the two lines where you have specified the mail server and the email address to send to.

You have this:
modster@consolidated.net
mail.consolidated.net

It should be this:
mail.consolidated.net
modster@consolidated.net
- Retired_Member
  Apr 16, 2016
  email address is first with server address below, at least mine is and has been working, this use to be spelled out clearly, in their recent runs of BS FW releases they omitted send to address.
  They need to **bleep**can the whole FW department for being so stupid!

Forum Discussion

Netgear Router R7000 - Invalid SMTP Address