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DePuy's avatar
DePuy
Aspirant
Nov 05, 2020

New WIFI Router Suggestions Switching from ARRIS SB 6190

Hi Folks,

We have the ARRIS SB 6190 installed now and it constantly drops WIFI for all our iphones and TV;s  

It will run fine than we have to call Comcast for a reset and/or unplug and reboot almost the router almost daily...  They tell us it's a faulty router.  

We're no exprerts here and we only use the WIFI for TV, I phones, I pad and computer work from home.

No high end gaming...

Just looking for a constant releiable WIFI.

 

Suggestions on whcih NETGEAR product we should purchase would be apreciated.  

 

 

 

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 05, 2020

    The SB6190 is a modem only device from arris. And its a fairly solid modem. 

    what router do you currently have? 

    Do wired devices drop at the same time or just wireless? 

    I'm just trying to figure out if it is indeed a modem issue or a router issue. 

    • DePuy's avatar
      DePuy
      Aspirant
      Nov 05, 2020

      Thanks for the help.

      There are no wired devices.

      The ARRIS connects to a eero device

      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 05, 2020

        Which eero device? The Eero's are pretty solid.

        I'm not trying to push you away from netgear but it sounds like you have a solid modem and router 

        If you log into the modem's connections page (usually 192.168.100.1), it should show you the cable connections page and logs. 

        You can post them here and I can take a look at them to see if there's issues. 

        I'd also check to see if you have any cable splitters, attenuators, or amplifiers in line. That can effect your signal too.