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Forum Discussion
chrisandy
Mar 19, 2021Aspirant
Nighthawk R6400 - no Internet + password loop
Hello,
I have an Arris Surfboard SB8200 and a NIghthawk R6400v2.
The Surfboard has Internet and if I connect directly from a modem to my device, my device can access the Interent.
However, the Nighthawk Internet light is amber.
I've factory reset the Nighthawk a couple of times. After visiting routerlogin.net, it prompts me to change the admin credentials and set up security questions. I do that, then when I try to log in, the password fails. I answer the security questions, it gives me the same password I was using before, but when I try again it still fails. Since I'm unable to log into the router, there's really no way for me to check its settings/try to update firmware/etc.
Any advice would be greatly appreciated.