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Solved
Nighthawk R7000 continuously dropping internet connection after firmware update
I updated the firmware yesterday to V1.0.7.2_1.1.93. Since then, the internet connection drops every 10mins to an hour. It reconnects within a minute. The router itself is still up and running, se...
It turns out I was totally misdirected by a couple of coincidences.
I had changed my firmware, so had considered that as the culprit. At the same time, we're having building work done. We checked that (cut out nearly all of the existing cabling), yet we were still having problems.
What we eventually turned up was an incorrectly wired Master Socket. The VDSL extension was taken pre-filtered, rather than from the filtered connectors. That had worked perfectly happily for the last 2 years. But it's likely the building work jogged something that just upset the balance.
Thanks for all your help on this. But now I feel we've got everything working well enough again to brave the firmware upgrade again :)
Hi flatnag,
Can you check as well the connection from the modem and make sure it is stable. Connect a computer to your modem bypassing the router and check if it is stable. Report back for the result.
JamesGL
Community Team
It turns out I was totally misdirected by a couple of coincidences.
I had changed my firmware, so had considered that as the culprit. At the same time, we're having building work done. We checked that (cut out nearly all of the existing cabling), yet we were still having problems.
What we eventually turned up was an incorrectly wired Master Socket. The VDSL extension was taken pre-filtered, rather than from the filtered connectors. That had worked perfectly happily for the last 2 years. But it's likely the building work jogged something that just upset the balance.
Thanks for all your help on this. But now I feel we've got everything working well enough again to brave the firmware upgrade again :)
Hi flatnag,
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
JamesGL
Community Team