NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

j666gak's avatar
j666gak
Tutor
Dec 22, 2016
Solved

Nighthawk (R7800) - Unable to upgrade firmware

Hi,

 

I am currently on firmware version 1.0.1.16. When I press the button on the admin interface to check for firmware updates, it responds saying there are no updates available.

 

However, I decided to manually check myself and have seen v1.0.2.12 is available. Therefore I have downloaded and extracted IMG file and followed the article (http://kb.netgear.com/31477/R7800-Firmware-Version-1-0-2-12) but when trying tp apply the firmware it keeps returning error "This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product". Once again, I downloaded the firmware v1.0.2.12 and tried to apply but get the exact same error.

 

Not sure what else to do?

Firmware
Troubleshooting
  • j666gak's avatar
    j666gak
    Dec 29, 2016

    A noob error on my part by the looks of it i'm afraid.... I have a D7800 and not the R7800. Although the only difference between the 2 is one includes a modem and the other is only a router.

     

    So, it would appear Netgear are using two different versions of firmware for both the D7800 / R7800.

6 Replies

  • j666gak's avatar
    j666gak
    Tutor
    Dec 22, 2016

    Same issue with firmware versions listed below -

     

    1.0.0.40

    1.0.1.28

    1.0.1.30

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Dec 22, 2016

      You could try noting down your settings manually, doing a factory reset then updating the firmware, then after it has come back up on the new firmware doing another factory reset and then manually configuring your settings again

      • j666gak's avatar
        j666gak
        Tutor
        Dec 22, 2016

        I tried a factory reset just now, and then tried to upgrade the firmware.... but got the same error.

         

        Thanks for trying, Is there anything else I can try?

  • j666gak's avatar
    j666gak
    Tutor
    Dec 29, 2016

    A noob error on my part by the looks of it i'm afraid.... I have a D7800 and not the R7800. Although the only difference between the 2 is one includes a modem and the other is only a router.

     

    So, it would appear Netgear are using two different versions of firmware for both the D7800 / R7800.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Dec 29, 2016

      Hi j666gak,

       

      These are two different models with different hardware and software specs. It has different firmware.