NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Dave67's avatar
Dave67
Initiate
Oct 28, 2020
Solved

Nighthawk R8000 not seeing USB drive

I have had this R8000 X6S AC4000 router for a few months and just bought a new Seagate backup plus portable HDD 4TB, model STHP4000400. I can plug it into either the 3.0 or 2.0 ports. The HDD indicator light comes on - it is getting power via the USB, but the router simply does not see it at all.  I have not tried any other drives on this router - I don't own any other drives.

I have firmware V1.4.1.50_1.3.10.

I checked for the drive via the routerlogin, advanced options for readyshare storage and downloaded the ready share software.  Neither know the drive exists. 

When I plug the drive into my PC, the PC sees it no problem, 4 TB of storage, etc. 

I feel like I might be missing something obvious, like 'enable the USB port via some switch or option'. but I Can't find anything obvious. 

I looked through other posts, and did not find a solution.

Suggestions? 

  • > [...] a new Seagate backup plus portable HDD 4TB, model STHP4000400.
    > [...]

     

       With which file system?  (Hint: exFAT may not be the best answer.)

     

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual.  Read.  Look for "Share a USB
    Storage Device Attached to the Router" and "USB Device Requirements".

     

    > I looked through other posts, and did not find a solution.

     

       No actual information there.  Perhaps you selected the wrong "other
    posts".

2 Replies

  • > [...] a new Seagate backup plus portable HDD 4TB, model STHP4000400.
    > [...]

     

       With which file system?  (Hint: exFAT may not be the best answer.)

     

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual.  Read.  Look for "Share a USB
    Storage Device Attached to the Router" and "USB Device Requirements".

     

    > I looked through other posts, and did not find a solution.

     

       No actual information there.  Perhaps you selected the wrong "other
    posts".

    • Dave67's avatar
      Dave67
      Initiate

      yeah... I knew I was overlooking something very simple.  The drive comes formatted as exFat... reformatted it to NTFS, works like a charm.

      Thanks