Nighthawk X4S R7800 5G going in and out

Hello,

I purchased a Nighthawk(R) X4S R7800 just over 5 months ago and started having issues with it within the last few days. The wireless started going out, I thought it might be the ISP but all wired devices are working normally.

I've noticed that if I connect to the 2.4G radio that I don't have any issues.

I can connect intermittently to the 5G radio but it always disconnects and tries to reconnect over and over again. This is happening with multiple devices: laptops, phones, tablets, apple tv, xbox, etc. They all worked without any issues a few days ago.

I've upgraded to the latest firmware to see if that would resolve the issue but it didn't.

I reset the router to factory defaults and restored from backup and that didn't solve it either.

Any ideas?

Troubleshooting

wiseonewill
Mar 28, 2017
Another firmware upgrade was made available and I installed it over the weekend. So far, this appears to have resolved the issue. Hopefully this continues.

5 Replies

JamesGL
NETGEAR Employee Retired
Mar 15, 2017
Hi wiseonewill,

When you reset the router, try not to load the backup and reconfigure it manually. Try changing the channel of 5GHz. By the way, how many devices connected to 5Ghz?
- JamesGL
  NETGEAR Employee Retired
  Mar 19, 2017
  Hi wiseonewill,
  
  We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
  - wiseonewill
    Aspirant
    Mar 20, 2017
    Hi JamesGL,
    
    Thanks for your reply. I've been very busy and haven't had a chance to reset the router again.
    I've switched all my devices to the 2.4ghz network and they are connected so it hasn't been as pressing.
    There are probably between 5 and 15 devices connected at any given time. All devices that were on the 5ghz stopped connecting at the same time just over a week ago.
    
    Thanks,
    Will

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Nighthawk X4S R7800 5G going in and out