Nighthawk X6 AC2200 Mesh Extender - Model EX7700

Question

Hello -&nbsp;&nbsp;I am noticiing an "Unknown" Device showing up on my Router via the Nighthawk App. It appears to be pulling bandwidth. It only shows MAC address with a black IP address. I have been unsuccessful in locating what Device this could be. I have verfied all other devices and smart devices do not match this MAC address. The newtwork is password proceted, so it is not a neighbor. The network is only used for a working computer so no other devices have access, so it's odd an unknown device is consistently present.&nbsp;&nbsp;Is there a way to identify this device with only a MAC address?&nbsp;Is there a way to block or remove this unknown device from my Extender?&nbsp;Please advise, thank you very much.&nbsp;

antinode · Answer

&gt; [...] It appears to be pulling bandwidth. It only shows MAC address&gt; with a black IP address. [...]&nbsp;&nbsp;&nbsp; "appears"?&nbsp; I don't know how anything could be "pulling bandwidth"without having an IP address.&nbsp;&gt; [...] I have verfied all other devices and smart devices do not match&gt; this MAC address. [...]&nbsp;&nbsp;&nbsp; If you're using an extender, then you might see some "virtual" MACaddresses.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://kb.netgear.com/24806&nbsp;&nbsp;&nbsp; Rather than trying to match MAC addresses, you might tryremoving/restoring power from/to various devices to see what comes andgoes in whichever lists you're viewing.

BFS987 · Answer

Thank you for the update. I have tried this but to no avail.

Is there a way to block or remove this Unknown device from the router via the Nighthawk App? I don't see any option for that but have seen prior posts with people claiming they did that.

antinode · Answer

&gt; [...] I have tried this but to no avail.&nbsp;&nbsp;&nbsp; "this" tells me nothing, and "no avail" is no better.&nbsp;&nbsp;&nbsp; None of that is a useful problem description.&nbsp; It does not say whatyou did.&nbsp; It does not say what happened when you did it.&nbsp; As usual,showing actual actions (commands) with their actual results (errormessages, LED indicators, ...) can be more helpful than vaguedescriptions or interpretations.&nbsp;&gt; Is there a way to block or remove this Unknown device from the router&gt; via the Nighthawk App? [...]&nbsp;&nbsp;&nbsp; I don't use any Netgear-supplied app, or any extenders, so I knownothing.&nbsp; I also know nothing about your (unspecified) "my Router", butyou might want to investigate the router's access control capability.&nbsp;&nbsp;&nbsp; Visit http://netgear.com/support , put in your (actual) model number,and look for Documentation.&nbsp; Get the User Manual (at least).&nbsp; Read.Look for a topic like "Control Access to Your Network" or "accesscontrol".

BFS987 · Answer

Apologize for the confusion. I have unplugged all other devices cutting power to see if I can get the unknown device to drop off of the extender. But this did not work. I am still showing an unknown device on my extenders network.Thank You.

antinode · Answer

&gt; [...] I am still showing an unknown device on my extenders network.&nbsp;&nbsp;&nbsp; As I wrote, my extender experience is nil, but with no actualinformation, I wonder if your "an unknown device" is your (unspecified)"my Router".&nbsp;&nbsp;&nbsp; If you're asking the extender to what it's connected, then your(unspecified) "my Router" might qualify.&nbsp; Traffic between it and theextender would seem to be of no great interest for billing purposes.&nbsp;&nbsp;&nbsp; Of course, with my weak psychic powers, among the things about your(unspecified)"my Router" of which I know nothing would be its MACaddresses.&nbsp; Just as I can't see what's in your extender's AttachedDevices report.

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Nighthawk X6 AC2200 Mesh Extender - Model EX7700

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