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jgeorge116's avatar
jgeorge116
Aspirant
May 27, 2023

Nighthawk X6 AC3000 (R7900) Speed Not Reaching 500mbps

Hello

I am located in Texas, USA.

I have the NETGEAR Nighthawk X6 AC3000 (R7900). I recently updated my internet speed from 300mbps to 500mbps.

 

When I tested my hardwired internet to my desktop, I am only getting 340mbps. The signal chain was Modem -> Nighthawk Router -> Trendnet Switch -> Hardwired Desktop PC.

 

I started troubleshooting and then connected the modem directly to my deskop. This setup gave me the correct speed of 500MBPS. 

 

 I then eliminated the switch and went modem-> nighthawk router-> hardwired desktop PC. The issue presented itself again and only getting ~300mbps. The weak link here is the nighthawk router.

Note: I already confirmed my cables are all working. They are all eitehr Cat5e or Cat6.

Modem Model is Arris Surfboard SB8200

 

Can someone point me to how I can start troubleshooting the router? What settings do I need to start looking at?

Troubleshooting

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 27, 2023

    Since you upgraded the speeds, try a factory reset. 

    During the reinstall, make sure to leave qos, access control, traffic monitoring, and parental controls all disabled. 

    • jgeorge116's avatar
      jgeorge116
      Aspirant
      May 28, 2023

      I want to try and avoid a reset for now.  Is it really the only option when once upgrades speeds?

       

      I checked my current setting below.

       

       

      QoS is NOT enabled.

      Access Control is NOT Enabled

      Traffic Monitoring: I don't see a specific setting for this but all traffic is allowed at all times

      Parental Controls is DISABLED

       

      Kindly let me know if you have any other ideas...

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 28, 2023

        Has a power off for 1 minute then back ON with the ISP modem and router been performed?
        Be sure to restart your network in this sequence:
        Turn off and unplug modem.
        Turn off router and computers.
        Plug in and turn on modem. Wait 2 minutes for it to connect.
        Turn on the router and wait 2 minutes for it to connect.
        Turn on computers and rest of network.

         

        If this fails, you'll need to factory reset and setup from scratch. Do not load a saved configuration from file.