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Forum Discussion

ak_'s avatar
ak_
Aspirant
Feb 01, 2024

Nighthawk X6 AC3200 Smart WiFi Router (R8000) - issues -> No Ethernet Cable Is Plugged

Hi,

 

I came across the issue few weeks ago and still was not able to fix it.

All kind of support for this device already expired. Router was bought in 2020. 

I have modem SURFboard SB6141

Issue is 

"""

No Ethernet Cable Is Plugged into the Router Internet Port

Make sure that the cable is securely plugged into both the broadband modem port and the router Internet port.

After you have checked the Ethernet cable, click Try again.

"""

What I have tried:

* reset router to defaults and configure back (did not help)

* use older netgrear router (R6300),  I was able to connect to internet with same cable and modem 

* I have try to change cable, did not work

* hardware was not updated yet

 

Any ideas appreciated. PS I have read the forum. 

 

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 01, 2024

    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

    • ak_'s avatar
      ak_
      Aspirant
      Feb 01, 2024

      Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended - it is the right cable (came with router)

       

      Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?

      yes, but less then 1 mins. And all was working fine. 


      """

      Be sure to restart your network in this sequence:
      Turn off and unplug modem.
      Turn off router and computers.
      Plug in and turn on modem. Wait 2 minutes for it to connect.
      Turn on the router and wait 2 minutes for it to connect.
      Turn on computers and rest of network.

      """

      Tried just now, no effect. 

       

      Any other idea? 

      Thanks

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 02, 2024

        Factory reset the ISP modem. 

        Swap LAN cable between the modem and router. Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

         

        Try a factory reset on the router and setup from scratch.