NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

scacountor's avatar
scacountor
Initiate
Jan 24, 2021
Solved

No Firmware Update Option

New Purchase. Had a Nighthawk I never had issues with which is the reason I bought this....off to a rocky start with this one. No Option to update firmware in either the webclient (Advanced>admin) or Nighthawk (Router Settings) app

  • > [...] Had a Nighthawk I never had issues with [...]

     

       Thanks for the detailed description.  I'll guess that, whatever it
    was, it did _not_ include a DOCSIS cable-TV modem.

     

    > [...] No Option to update firmware [...]

     

    > Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router

     

       Yup.

     

          https://kb.netgear.com/000036375

2 Replies

  • > [...] Had a Nighthawk I never had issues with [...]

     

       Thanks for the detailed description.  I'll guess that, whatever it
    was, it did _not_ include a DOCSIS cable-TV modem.

     

    > [...] No Option to update firmware [...]

     

    > Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router

     

       Yup.

     

          https://kb.netgear.com/000036375

    • scacountor's avatar
      scacountor
      Initiate
      Awesome..didn't see that in the manual..I don't understand why they have a section on updating firmware in the manual...when you can't.
      Also, the versions need to be updated..I have Spectrum but it displays an older version on th doc.
      Thanks again.