I ordered an X6S AC4000 R8000P router from newegg, but I received an X6 AC3200 R8000. I returned that for an exchange, and newegg sent another AC3200! I noticed the barcode sticker on the packaging says R8000P even though the box says R8000. Are they essentially the same router?

tscbpl wrote: Hi NGTeam, I sent an email to netgearteam@netgear.com but haven't received any reply. Is there more info needed? Have you tried a private message to ChristineT as suggested?

No, not the same. Reads to me like something went badly wrong with packaging of the what should be R8000P but with R8000 in the box for the lot manufactured for Newegg. Of course, Newegg logistics does trust the labels on the packaging ... Christian_R that's some fun job to you to start with - I would immediately notify Newegg to start with, for checking the inventory and what's in the box before shipping ... 8-)

Hello tscbpl , This is a really unique issue! We are investigating it from our side to see where the breakdown could be! It may take a bit to get to the bottom of this issue but I'll get back to you once I have an update for you. Can you please private message me with your serial number? We should have a way to determine what model your unit is based on that information. Kind Regards, Christine

For the investigation, a comparison of the labels it says either R8000 or R8000P and barcodes of serial and MAC on the box and the router (must be the same on the box and the device) would help. As well, when accessing the router user interface, it should show if it's an R8000 or an R8000P model. In that case, only the colur wrap might br wrong. Sorry, I forgot to write this before.

Hi Tscbpl, We would like to get more information from you on your shipping error from Newegg, and ask that you send us your contact information along with a copy of your post to netgearteam@netgear.com. Once we receive your contact info we will reach out to you for additional information, so we can look into this. Regards,NETGEAR Team

Ordered AC4000 but received AC3200 (twice)

11 Replies

schumaku
Guru - Experienced User
Mar 29, 2021
No, not the same.

Reads to me like something went badly wrong with packaging of the what should be R8000P but with R8000 in the box for the lot manufactured for Newegg. Of course, Newegg logistics does trust the labels on the packaging ...

Christian_R that's some fun job to you to start with - I would immediately notify Newegg to start with, for checking the inventory and what's in the box before shipping ... 8-)
ChristineT
NETGEAR Employee Retired
Mar 30, 2021
Hello tscbpl ,

This is a really unique issue! We are investigating it from our side to see where the breakdown could be! It may take a bit to get to the bottom of this issue but I'll get back to you once I have an update for you.

Can you please private message me with your serial number? We should have a way to determine what model your unit is based on that information.

Kind Regards,

Christine
- schumaku
  Guru - Experienced User
  Mar 31, 2021
  For the investigation, a comparison of the labels it says either R8000 or R8000P and barcodes of serial and MAC on the box and the router (must be the same on the box and the device) would help. As well, when accessing the router user interface, it should show if it's an R8000 or an R8000P model. In that case, only the colur wrap might br wrong. Sorry, I forgot to write this before.
NGTeam
Aspirant
Mar 31, 2021
Hi Tscbpl,

We would like to get more information from you on your shipping error from Newegg, and ask that you send us your contact information along with a copy of your post to netgearteam@netgear.com. Once we receive your contact info we will reach out to you for additional information, so we can look into this.

Regards,
NETGEAR Team
- tscbpl
  Aspirant
  Apr 01, 2021
  Hi NGTeam, I sent an email to netgearteam@netgear.com but haven't received any reply. Is there more info needed?
  Thanks
  - michaelkenward
    Guru - Experienced User
    Apr 02, 2021
    tscbpl wrote:
    
    Hi NGTeam, I sent an email to netgearteam@netgear.com but haven't received any reply. Is there more info needed?
    
    Have you tried a private message to ChristineT as suggested?

Forum Discussion

Ordered AC4000 but received AC3200 (twice)