Plex firmware that resides on the router is way out of date

Question

If the Tech Support person indicated a Level 3 person would be calling me to help with my issue, what should be the maximum length of time in which this should happen?&nbsp; I have been waiting three weeks and all they can tell me is to wait for the Level 3 person to call.&nbsp; Is there away to elevate a non callback?&nbsp;

ChristineT · Answer

Hello&nbsp;ReallyStoked&nbsp;,
&nbsp;
FURRYe38 - raised your inquiry to our team. I'll see what I can do to raise this inquiry internally and get some type of update for you early next week. Please feel free to&nbsp;@mention me if you receive an update in the meantime.
&nbsp;
Best,
Christine

FURRYe38 · Answer

That's a bit to excessing IMO.
What product is this in regards too?&nbsp;

ReallyStoked · Answer

It's in regards to having NetGear publish a firmware update for the X10 AD7200 (R9000).&nbsp; Long story short, I use this router as my server for Plex.&nbsp; The Plex firmware that resides on the router is way out of date and it's my understanding the Plex firmware updates can only occur when the router firmware is updated.&nbsp; I think I convenced NetGear of the need to update, it just now needs to happen, otherwise accessing Plex though the client doesn't activiate the live TV and recording features in Plex.

plemans · Answer

Wonder how long netgear will continue to update this router since plex updates so frequently. I get regular updates on my plex installation but I'm running it on a server so its a little easier.&nbsp;
Might be worth checking out moving your plex setup to a NUC or repurposed old computer. Even an older computer can transcode better than the r9000.&nbsp;

ReallyStoked · Answer

Will greatly apprecate anything you might be able to do.&nbsp; I have been struggling with this issue since August and been trying to get NetGear to fix it since September.&nbsp; I think this last Support Case ticket has everything they need to know about what's going on and hopefully get it resolved.

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Plex firmware that resides on the router is way out of date

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