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Forum Discussion

gonse's avatar
gonse
Star
Oct 23, 2019
Solved

Plex Media Server not working after updating to V1.0.5.2

After updating to firmware V1.0.5.2, the router is not able to download the latest plex version 1.18.0.1913-e5cc93306 (strangely enough, it says that the release date for that version is Jul 16, 2019 when it was actually released today Oct 10, 2019).

I've already tried factory reseting the router and pushing the plex media server download manually  and it says "unkown error"

  • This issue should be resolved now please try to remove the Plex update and reinstall it.

     

    DarrenM

11 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Same here, unticked the automatic update, and select Update now - zero indication in the router Logs (not the first time) ... wonder what logs are for?

     

    Plex Version Update
     
    Enable Automatic Plex New Version Update
    Current Plex version: 1.16.3.1402-22929c8a2  Jul 16, 2019
    New Plex version: 1.18.0.1913-e5cc93306  Jul 16, 2019
    Unknow error.
    • schumaku's avatar
      schumaku
      Guru - Experienced User

      Not kiding: Unknow error.

       

      Fits to the missing spaces in the pop-up:

       

      If you proceed with the update, your Plex Media Server will restart.Do you want to continue with the update?

       

      Chinglish or Hindish?

      • gonse's avatar
        gonse
        Star

        Netgear are you going to fix this issue? Plex Media Server (a key feature of this router) IS UNUSABLE, or should I start setting my mind on "build another PMS dude, this is gonna be a long ride" mode.

        The problem is with the PMS release and not the firmware update, because before I updated the router firware I wasn't able to download the new PMS version.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    I have escalated this issue to the engineers.

     

    DarrenM

    • schumaku's avatar
      schumaku
      Guru - Experienced User

      DarrenM wrote:

      I have escalated this issue to the engineers.


      Please challenge the management and let us know why the QA processes again let this out prematurely.

      • gonse's avatar
        gonse
        Star

        PMS successfully downloaded and works fine. Although, I don't know why it says that the release date is Jul 16

         

        Plex Version Update

        Enable Automatic Plex New Version Update

        Current Plex version: 1.18.0.1913-e5cc93306  Jul 16, 2019

        Your Plex Media Server version is up to date.