NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

patsalwayshere's avatar
Mar 09, 2017
Solved

Problems installing and running Plex Media Server - button "Open PLEX" greyed out

Hi

 

I'm trying to setup the Plex Media Server on my new Nighthawk X10. Here are the steps I've taken so far: Went to "Routerlogin," Clicked on Plex Media Server, Clicked on Open Plex, Created Plex account, Installed Plex server. When I installed the Plex server, it gets installed on my MacBook rather than the router/external hard drive plugged into the router. I don't know where to go from here. I understood that the router acted as my server so that I won't need a computer running to use it... 

  • schumaku's avatar
    schumaku
    Mar 09, 2017

    All right ... now open Finder on your Mac. In the left pane under "Shared", you should see the R9000 twice ... once as R9000 for AFP (or whatever system name is configured), and under readyshare SMB protocol (or whatever is configured for the workgroup). Connect to one of these as a guest, Ignore the "Kurt" and T_Drive folders ... and enter USB_Storage:

     

    Screen Shot 2017-03-09 at 23.44.37.png

     

    Try to create some folders, upload some files here. Does this work as expected?

     

    Now drill down to Library -> Application Support -> Plex Media Server -> Logs ... 

     

    Screen Shot 2017-03-09 at 23.56.48.png

     

    ...if this folder exists, I would imagine there should be some log files, inlcuding a "Plex Media Server.log" file.

     

    Can you open it, and copy paste everything to the community forum?

     

    If there is nothing ... only Netgear can really help. I don't want to take you to enable the telnet access, and run some shell commands.

10 Replies

Replies have been turned off for this discussion
  • Welcome to world of app's for computer or mobile devices none of the programs you download and run live on the router they just control it Genie is  the same way it lives on your computer not the router the only  software on the router is it's firmware.

    Have you look at the set up instructions for the program?

    • patsalwayshere's avatar
      patsalwayshere
      Aspirant

      Yes i followed the setup instructions. Once Plex downloads, I hit open Plex and it brings me to the Plex website. Then i sign into Plex and it says cannot find server. It seems to me that Plex is looking for the server on my computer instead of on the Route/ Hard drive. 

       

       

      thanks,

  • Schumaku thanks so much for the help. I got netgear in the phone and they remoted in and fixed it. I appreciate you effort though.