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Forum Discussion
Question regarding Netgear Nighthawk Modem/Router combo with Spectrum service
Hello all!
First post and I'm quite perplexed about a situation that has happened to me.
I recently bought a house and had to frantically set up internet so that I might still be able to work from home rather than going into the office. However, my Nighthawk AC1750 WiFi Modem/Router (C6300v2) cannot have it's firmware changed/updated to the Spectrum approved firmware version (current firmware V1.03.04) V1.02.09 through NetGear OR Spectrum. The technician from Spectrum specified that I would have to contact Netgear to update my firmware since they don't own the modem/router, and Netgear support said that Spectrum would have to update the firmware.
Will this cause issues with my internet connectivity while I am working from home, gaming, or streaming? What solutions can you all offer to me? I originally purchased a router but then realized my mistake of not purchasing a modem, much to my dismay. Thanks in advance!
3 Replies
Do you actually have a problem with the current firmware? You're asking if you'll have issues but didn't try it yet to see yourself. For Gateways (modem+router) devices, the ISP should update the firmware if that device is on their supported list.
Like microchip8 says, are you having issues or just curious?
Updating the firmware is usually to fix security concerns of fix bugs. Usually doesn't impact performance a whole lot.
And spectrum is responsible for updating the firmware. Netgear updates it and sends the files to spectrum. Spectrum is the one that certifies it and incorporates it into their provisioning to be pushed to devices. But sadly, the cerfitying costs spectrum $ to do so the ISP's rarely do it.
If you are having issues, do you have a screen snip of the cable connections page and the event logs from the modem?
If you're having a new connection, maybe theres issues with the connection.
nongspits wrote:
The technician from Spectrum specified that I would have to contact Netgear to update my firmware since they don't own the modem/router ...
Another ignorant technician from an ISP. (They usually are.)
You might like to tell them to read this:
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
