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Bengaljim54's avatar
Bengaljim54
Aspirant
Nov 13, 2020

R 9000 nighthawk x 10

When I try to connect router to modem, all I get is the 60 Hz light lights up and does not connect to internet.  

9 Replies

    • Bengaljim54's avatar
      Bengaljim54
      Aspirant
      Nov 18, 2020

      I'm not that great at computer stuff. So I connect my laptop from the modem by my wifi. Then plug modem to router then go to counterpoint. I bought this supposedly refurbished. So I'm think I have software error. So any suggestions I will be grateful. 

      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 18, 2020

        It goes:

        Modem----->router------>PC/devices

         

        What modem do you have? 

        What firmware is on the router? 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 13, 2020

    what modem/gateway do you have?

    What firmware is on the router? 

    Are you able to access/use the router hardwired in? 

    What happened to cause this? Were you rebooting/resetting/moving or did it randomly die? 

    Did the wifi on/off button get hit? (push and hold it for 2 seconds)