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JJhebert's avatar
JJhebert
Tutor
Nov 16, 2021

R6400v2 AC1750 Smart Router is slowing down my internet speed

My R6400v2 AC1750 Smart Router is slowing down my internet speed, purhchsed in 2019.

Firmware Version V1.0.4.120_10.0.91, 

I confirmed that Spectrum is providing 110 Mbps to my Modem, but speed test only show 50 mbps. 

I was getting 100 mbps up until a week ago, did nothing, but it has dropped. 

I tried resettingt to factory settings. But I think it updated to latest Firmware version

Netgear said I need to buy a Tech Help contract to get help.

Can anyone help me with this???

 

Thanks

 

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 16, 2021

    How are you testing speeds?

    Wired? 

    2.4gh? 

    5ghz?

    What site are you using?

    What device are you testing on? 

    • JJhebert's avatar
      JJhebert
      Tutor
      Nov 16, 2021

       

       

      2.4, ookla , server is on portland maine where I live Using an old ASUS A750 laptop 

      I use to get 110 mbps on it

       

      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 16, 2021

        2.4ghz is sensitive to interference. I haven't seen many devices other than AX devices hit 100mbps over 2.4ghz. 

        My AC systems usually hit around 30mbps sustained with peaks of 60-70mbps. 

        You can try changing what wifi channels its broadcasting on. try 1-6-11. 

         

        Is your work laptop using a vpn? 

         

        do you have a different device you can test both wired and the 5ghz off? 

    • JJhebert's avatar
      JJhebert
      Tutor
      Nov 16, 2021

      I have Lenovo for work, 5G connection, it's only getting 20mbps, but I suspect becasue we have a lot of security software